At Mike n Make, customer satisfaction is our top priority. If you’re not completely happy with your purchase, we’re here to help.
1. Return Eligibility
We accept returns under the following conditions:
- The item must be returned within 7 days of the delivery date.
- Items must be unused, in original condition, and in original packaging.
- A valid proof of purchase (receipt or order confirmation) is required.
2. Non-Returnable Items
We do not accept returns on:
- Used or damaged products
- Items without original packaging
- Custom-made or personalized DIY kits
3. How to Request a Return
To initiate a return:
- Email us at [email protected] within 7 days of receiving your item.
- Include your name, order number, and reason for return.
- Our support team will respond within 1–2 business days with return instructions.
4. Refund Process
- Once your return is received and inspected, we will notify you of the approval or rejection.
- If approved, a cash refund will be issued within 5 business days of receiving the returned item.
- Refunds will be provided in person upon pickup or at the time of reverse delivery, depending on your location.
5. Damaged or Incorrect Items
If you receive a damaged or incorrect product:
- Notify us via email at [email protected] within 48 hours of delivery.
- Include clear photos of the issue.
- We will arrange a replacement or a full refund at no extra cost.
6. Shipping Costs
- Customers are responsible for return shipping costs unless the item was received damaged or incorrect.
- Original shipping charges are non-refundable.
If you have any questions or need assistance, please don’t hesitate to contact us at [email protected]. We’re here to help!